Client Journeys

After organising his Aunt Margaret’s home in Reservoir earlier in the year,

we were asked to look after the second home for this family – a lovely unit in Epping which belonged to his Aunt Nancy who was moving to the same aged care home in Preston to be with her sister.

The unit needed some major sorting, clearing & then presentation. Special care was needed as Aunt Nancy was a little confused about what was going on.  We set aside some items for her review – clothes, jewellery, paperwork – but not too much that it would overwhelm her.

Once the unit was sold, we undertook to get the unit cleared for settlement.

We assessed furniture value, & as insufficient to warrant cost of getting items to auction, we sold several items via Ebay/Gumtree, donated many more & cleared remaining items responsibly for settlement in January 2014.

At each stage we kept Nancy’s nephew in Queensland updated via email.

Within a very short timeframe in February 2014 we were able to get a gorgeous little home in Richmond in a street just opposite the MCG ready for settlement.

Beneficiaries had taken their bequests, Swan St auctions purchased some furniture items & the lawyer handling the estate needed someone to manage the rest.

All sorters were contacted based on a previous client’s recommendation to the real estate agent.

As there was a short timeframe to settlement, we quickly visited the property to provide a cost estimate & within a few hours were commissioned to get the property ready for settlement.  With our team on site, we sorted the contents (including a very full garage), took charity donations to The Salvation Army (as requested in the will), we then recycled & cleared what remained.  Lastly the property was given a thorough clean.  The property was ready within 2 days so that settlement could be finalized.

As usual, we provided the estate lawyer with daily updates on our status & details of relevant aspects, e.g. charity donations, photographs found & credited any money found.

We were appointed by the executor of a deceased estate to clear out the late owner’s retirement unit in Hawthorn.

Interesting few days as owner (Joan) had lead a fulfilling life – she had been with the airforce in World War II – there was some fascinating memorabilia that needed to be sorted & retained for donation to the airforce archives.

As per Joan’s wishes, many items were donated to St Vinnies.  We think that Joan would be happy with the care with which we sorted her possessions.