Frequently Asked Questions

Why should I choose allsorters?

allsorters is based on ethics of honesty & trust.

As a professional organiser, my goal is to focus on our client’s individual needs & then structure our service to achieve this.

We offer a quality service that is affordable.

When a client places their home in our hands, we treat it like it was our own & always represent our client’s best interests.  Any money, jewellery, photographs or other valuables found are returned to our client.  Often we are asked to look for particular items that family have not been able to find.

  • For client’s who find the downsizing journey overwhelming, we look at the best ways to support them & their families.
  • For client’s selling their home, our goal is to present a home to achieve the maximum sale price possible.
  • For those who have lost a loved one, we offer a caring service that respects their situation & their loved one’s possessions.

We are committed to donating, recycling & repurposing as much as possible.

We are always seeking new avenues to donate.

Our Fee Estimate is transparent & designed to ensure our client understands what is involved in the process & the various costs involved.  

Often a client may not initially understand the time and costs involved in sorting a home, but afterwards I am often told, “Mary, you are too cheap” or “Mary, you are excellent value”.

Check out what our clients have said


… Mary, the allsorter


How do I arrange a free on site consultation?

Please call me to discuss your situation &, if appropriate, we can then arrange an on-site consultation.

Our Free On-Site Consultation:

  • For clients requiring our total home sorting service – either (1) sorting, refreshing &/or styling a home or (2) our clearance services, our ½ hour on site consultation is free (within the Melbourne metropolitan area).  Includes visit to one site only.

Decluttering Consultations:

  • For clients requiring our one-on-one decluttering assistance,  presentation consultation, coaching &/or plan, we are available to discuss over the phone (up to 20 minutes) & then provide our hourly rate for providing on-site assistance.
  • For hoarding situations, we have an hourly rate that reflects what is involved.
  • We normally require a minimum of 4 hours per booking (morning or afternoon session).  Booking & cancellation fees may apply. 

 Please call me on 0414 750 177 or via contact us with any queries.

I usually respond to telephone calls or emails within 24 hours

… Mary, the allsorter

What much does our service cost?

  • Our service isn’t a one price fits all.  As each home is different and each client is unique, the cost will depend on your strategy & needs – whether we are providing moving assistance, sorting, refreshing & presenting the whole house or unit, assisting with house clearance or just some aspects
  • For our one-on-one decluttering and sorting assistance –
    • Hourly rates apply
    • We do not provide free consultations for one-on-one assistance
    • We have a minimum daily on-site fee
  • For our home sorting service
    • Sorting a house is a huge task – on average, homes take between 15-70 hours depending on what’s involved & what is in the house
    • On average, our total home sorting service ranges from $2,000 to $9000 (the cost depending greatly on rubbish removal costs) 
    • Our process is transparent – once we understand what needs to be done, we provide a fee estimate that outlines what we are doing & the costs involved
    • Rubbish removal can be a large % of the cost
    • If you are selling a property, the home will need to be sorted & cleared prior to settlement, so you may as well get it underway pre-sale so the home is presented to maximise its sale potential
    • It can also be beneficial to get the home on the market as soon as possible, particularly if there is a bond to pay (monthly interest charges can be painful)
  • Moving at any stage in your life, whether upsizing or downsizing, can be costly.  
    • We tightly manage our overheads & thus our clients are often amazed at what we achieve for them

Contact Mary on to discuss arranging a free on-site consultation

Over the years, my parent’s home has become very cluttered – we are a little embarrassed – can you help?

Please don’t be embarrassed.  This is what we do – we specialise in assisting those on the ageing & downsizing journey no matter their situation or condition of the property.

I went on the aged care journey with my father several years ago.  Ageing is confronting & we need to support our loved ones no matter the situation.  “My father wouldn’t let me help him around the house and definitely wouldn’t let me throw anything out. I had to respect his wishes & understand that it was his last show of independence – his home was his castle. I also needed to understand that he knew where everything was & if I started moving items around he got confused & upset. It was hard as I’m an organising professional & I worried about him & his safety.”

Check out the article on downsizing a parent in my Spring 2013 newsletter.

… Mary, the allsorterhome-sorting-specialist-Mary


My mother has moved to aged care & I need to get her home sold asap.  I have been working at the house for weeks but don’t seem to be achieving much.  Can you help?

Yes, we often assist families who become overwhelmed – sorting a family home can be a very emotional experience with “churning” often the result (i.e. moving items from one pile to another). I can bring in the necessary team to get it all done or work out a schedule to work along with you.

If you would like to discuss, please call me on 0414 750 177 or send me an inquiry via my contact page.

Best wishes … Mary, the allsorter

My father’s health has deteriorated recently & he is moving to aged care. He believes he can handle everything, but we are concerned he can't? Can you assist?

Yes, we can assist.  We would suggest meeting to assess what is needed and then having a plan that involves him in the process whilst giving him support and assistance.

This journey is not easy, hiccups will happen, but we are there to provide support, solutions when needed & get it done.

… Mary, the allsorter

If you would like to discuss, please call me on 0414 750 177 or send me an inquiry via my contact page.

I think I need help moving as well as getting my house ready for sale – can you help?

Yes, we can.  We can set out a plan of action for you covering –

  • what you want to take with you,
  • when you would like to move,
  • getting it all packed,
  • timeline for getting your home ready for sale, &
  • anything else needed.

If you have a removalist you prefer, we can work with them.  If not, we can source the best one for you.  We’ll then put together a fee estimate for your approval.

We understand how overwhelming this journey can be & all sorters are there to support you in whatever you need.

See what our client’s say

If you would like to discuss, please call me on 0414 750 177 or send me an inquiry via my contact page.

… Mary, the allsorter

I am moving from my home of 45 years to a retirement unit. I need assistance but I am concerned about others going through my belongings & treasures?

Yes, we can assist.  The process of downsizing, when one cannot take everything, is very confronting.  Sadly, tough decisions will need to be made.  Your new accommodation needs to be comfortable & safe, so we need to assess what can be taken & items that are not your “treasures” & no longer serve a purpose in your new lifestyle may need to be farewelled.  If required, we will assess your new home & help you decide what to take.  We can set out a plan & then work along with you to assist your transition.

Your happiness & safety is our main priority.

We would recommend one-on-one assistance while sorting items.  Although this will take longer, when too many people are on site, it becomes overwhelming.  Many clients find it confronting to do it all in a few days, they prefer to tackle it for ½ a day over several weeks & slowly adjust to what needs to happen.

If you would like to discuss, please call me on 0414 750 177 or send me an inquiry via my contact page.

… Mary, the allsorter

My aunt is moving from independent living to an aged care facility. As she has no family in Melbourne (we are in Brisbane), can you help her get everything done?

Yes, we can assist with all aspects of the move.

We will also liaise with other parties involved & keep you updated on the progress.  We regularly assist the loved ones of those who are remote (i.e. interstate or overseas).

If you would like to discuss, please call me on 0414 750 177 or send me an inquiry via my contact page.

… Mary, the allsorter

Is presenting a home worthwhile?

Many clients ask this question &, in most cases, the response is a big YES.

Selling a property is a competitive business & buyer expectations are high.  TV shows such as “Selling Houses Australia” &  “The Block” demonstrate the importance of getting it right when selling. 

Even if your home is tired, dated and needs a little TLC, remember you are dealing with a large asset.  Consider what an extra 5-10% on the selling price would mean.  

On a $1m property this could be $50,000 to $100,000 or more.  Definitely not to be sneezed at.  A sparkling & well presented home that appeals to the widest buyer market possible can, in our experience, expect to achieve this.

As most of the homes we refresh are in great locations, the potential for a 10%+ increase can be a regular occurrence.

I often compare selling a home to going on a first date, you need to impress!

The property styling market is currently booming for interior decorators.  Expect to pay $4,000+ for staging a home, i.e. styling & furniture/accessory hire, then add on sorting, cleaning and clearing costs.  

At all sorters we can help you present your property on a much smaller budget, using what you have & then adding some touches.

Often a client’s family may want to do this themselves, so I spend a a couple of hours with them going through furniture placement & finalising a shopping list of what we suggest they add.

… Mary, the allsorter

How do you sort a deceased estate? I am concerned there are valuables in the home?

We have sorted many deceased estates – houses, retirement units, independent living units.    

We start by assessing what is in the property –

  • Special instructions/requests from the estate & family
  • What can go to auction, what dealers will be interested in or even whether a garage sale would be viable.  Be aware, however, that the market for 2nd hand items is fairly poor at the moment.  Sometimes items one expects to be valuable are not & something else is. 
  • What can be donated & the amount that needs to be tossed
  • If we are preparing a property for sale, presentation of the property is often a major component & affects the strategy we provide to our client

 At all times we look to minimise costs for our clients to identify the best outcome (i.e. cost of several hundred dollars sending items to an auction house may not warrant the likely sale profit).

All valuable items are set aside for the beneficiaries’ review.


… Mary, the allsorter

What happens when you find valuables on-site?

We take pride in always representing our client’s interests & honoring the trust given to us.  Thus any valuables we find are returned to our client or their estate.

When we commence working at a home, we set up a sorting area & designate a place for all valuables, i.e. for cash/coins, jewellery, photographs, important papers, etc.  I tightly manage any site we are working on.  The sorting phase is the most important with regard to valuables & therefore we have minimum staff on site for this phase.

As we sort through the home, when we find valuable items they are put with “like” items, labelled & set aside for the review of the owner, family, beneficiaries or representatives.

In mid July 2013, while working on a unit in Surrey Hills, an all sorter found a plastic bag of notes totalling $5,000.   We eventually found three more bags, adding up to $19,500 – all this was returned to the executor for the estate’s beneficiaries.

In May 2014, while clearing an independent living unit in Brighton East, we found a plastic bag full of wonderful old photographs (amongst rubbish).  When we showed the family, they were delighted as they had given up on finding them (they had searched for them & hadn’t found them). 

We need a home prepared for sale plus the garden – can you do both?

Yes, we regularly prepare both homes & gardens for sale. 

As we do within the home, we will look to maximise the garden space & appearance for sale.

 Please call me on 0414 750 177 or via contact us with any queries.

… Mary, the allsorter

My house is sold, can you help me get it ready for settlement?

Yes, we can assist with whatever you need to leave your home, from packing & unpacking to helping you decide what to take.  Plus we can clear what is left (giving, recycling, tossing) & clean it in preparation for its new owners.

Where are you based & what is your availability?

We are based in Balwyn North, Victoria.

A large bulk of our work is from Boroondara and surrounding areas. However, we do travel all over metropolitan Melbourne for clients, so please contact me to discuss if we are available to assist in your area.

FYI, some of the suburbs we’ve worked in – Doncaster, Box Hill, Malvern, Blackburn, Donvale, Warrandyte, Brighton, Caulfield, Elsternwick, South Yarra, East Melbourne, Balwyn, Balwyn North, Kew, Rosanna, Epping, Kew, Port Melbourne, Thornbury, Reservoir, Hampton, Brighton East, Templestowe, Bentleigh, Bayswater, Cheltenham, Caulfield, Prahran, Surrey Hills & we’ve even travelled to Yarra Glen, Clematis & McCrae …

We often book out up to 10 days in advance, particularly during peak periods (July to September), so make contact with us as soon as possible to discuss your situation, needs & book us in.

Call me on 0414 750 177 or via contact us with any queries.

… Mary, the allsorter

Do you only assist seniors?

Although we specialise in seniors, we also do assist anyone who needs home sorting, decluttering, presentation, downsizing or clearing assistance. 

We may also be able to recommend other organisers who may suit your needs, i.e. for young mothers.

Still not sure, please call me on 0414 750 177 or via contact us with any queries.

… Mary, the allsorter

Where will everything in my home go?

Our clients are often anxious about where everything will go.

We guide our clients to concentrating on what they need to take for their current lifestyle plus some treasures.

Then once they, family & friends have taken everything (as per our client’s instructions), we then deal with what remains – sellable items, donateable items, items to be recycled/tossed.

We have a good knowledge of what can be sold & avenues to sell, what charities take, what we can find other homes for (that charities won’t take) & then finally what can be recycled or tossed.

We are passionate about repurposing, recycling & donating as much as possible:

  • Paper, cardboard & plastics – to recycling facilities (whenever possible)
  • Paints, chemicals, etc – to recycling facilities
  • Pharmaceuticals – go to chemists
  • Eye glasses – Lions Club
  • We donate, sell or give away items for free on behalf of our clients.  Please check out our charities information plus we often find new homes for items with young families & new Australians.

 Please call me on 0414 750 177 or via contact us with any queries.

… Mary, the allsorter

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